What Happened
A player says Gamdom put a $1,104.57 withdrawal on hold and asked for KYC, which they finished quickly. After that, support only said the account was in a standard review lasting a day to a few days. Eleven days later, the player still had no reason and no end date.
How It Developed
- Complaint opened on day 11 of the wait.
- The casino said its fraud and risk team had found problems in the verification, and that the player's sportsbook betting broke its terms. It closed the account and removed the winnings, without giving details.
- In the same reply, the casino said it had returned the $1,104.57 as a goodwill gesture and that $29.74 left from deposits could also be withdrawn. The account stays closed.
- The player thanked the mediator and the casino for returning the money, and the case was closed as resolved.
Resolved
The casino returned the $1,104.57 as a goodwill gesture, and the player confirmed it. The account stays closed.
What Helped
File with a mediator even when a casino says you broke its rules: here the casino kept its decision to close the account but still returned the $1,104.57 as a goodwill gesture.