What Happened
A player says Gamdom kept a balance of 672.63 under an internal investigation for more than 14 days, after their KYC had already been approved. Daily chats and emails got the same automatic reply that the team was checking the account, with no reason or timeline.
How It Developed
- Complaint opened. The player asked for a real reason, a quick end to the investigation and the release of the balance.
- The mediator pressed the casino for news and said that no answer would close the case as unresolved and lower its rating.
- The complaint was then reopened at the casino's request.
- The casino said the account had been looked at in a routine regulatory check, the limits were lifted, and the player had withdrawn the balance. It blamed the delay on a high number of cases.
- The mediator asked the player to confirm. No reply from the player appears, and the case is marked resolved.
Resolved
The casino says the limits were lifted and the player withdrew the balance. The player did not confirm it on the page.
What Helped
The casino answered only after the mediator warned that silence would close the case as unresolved and hurt its rating. When a casino says you have been paid, confirm it on the complaint, or say clearly that nothing arrived.