What Happened
A player says Gamdom put their first withdrawal on hold right after they opened an account and deposited. More than six days later it was still held. Support first said it could take a day to a few days, then a couple of days, but gave no reason, no missing document and no release date.
How It Developed
- Complaint opened. The player asked for the money, a clear reason for the hold, and proper updates in future.
- The complaint was reopened at the casino's request.
- The casino said the account had been under extra review over possible breaches of its terms, that the check ran long because of high case volume, and that the limits were lifted and the player had withdrawn the balance.
- The player confirmed the problem was solved, and the case was closed as resolved.
Resolved
The casino lifted the limits, and the player withdrew the balance and confirmed the issue was solved.
What Helped
Filing the complaint got the casino to finish its review and lift the hold. Ask early, in writing, whether any check or document is still needed, so a review can't drag on without a reason.