What Happened
A player from North Macedonia says Gamdom has held a withdrawal of about $3,193 for more than 20 days at the proof-of-funds stage. They say ID and address checks were approved instantly, but the third level has sat pending with no update, and support only repeats that it may take a few more days. The player wanted the review finished or a clear list of what was missing.
How It Developed
- 2026-07-07Complaint opened; the player said they had started playing in early June after seeing streamers on the site.
- 2026-07-08The mediator explained why casinos insist on KYC and asked exactly which proof-of-funds documents were sent, when, and whether Gamdom had replied to them.
- 2026-07-15No answer, so the timer was extended by a week.
- 2026-07-22The case was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before describing the proof-of-funds documents. Gamdom never joined.
What Helped
Nothing was tested; the player never said which documents they had uploaded. For a proof-of-funds hold, list every document with its upload date in your first reply, because that is the first thing the mediator asks for and the case cannot go to the casino without it.