What Happened
A player from Romania says Gamdom turned off withdrawals on a 4,789 USDC balance, then let them take out only 600 USDC and removed the other 4,189 USDC. They say they passed every verification level and won without a bonus. According to the player, Gamdom gave no reason and ended the chat when they asked for one.
How It Developed
- 2026-10-09Complaint opened. The first post is private; the details come from Casino.guru's summary and the player's later replies.
- The player told the mediator no bonus was used and that the 4,189 USDC had already been taken off the balance.
- The player sent screenshots of the support chats.
- The case went to a resolver, who asked Gamdom to explain.
Ongoing
Waiting for Gamdom's first reply; so far only the player's side is on record.
What Has (and Hasn't) Helped
Too early to tell. Sending the chat screenshots quickly got the case to a resolver in under two weeks. Now Gamdom has to say why it removed the money.