What Happened
A player in the UK asked Gamdom to repay 60,536 USDT in net losses. The player says Gamdom staff knew they were in the UK, told them they could keep playing, once suggested a VPN for slots, and kept giving VIP bonuses. As the player reports it, Gamdom says the player had listed Norway as home and that it does not serve people in the UK.
How It Developed
- 2026-10-05Complaint opened as a follow-up to a formal letter before claim that the player says Gamdom never acknowledged.
- The mediator asked why the losses should be repaid and whether any balance or withdrawal was unpaid.
- The player said the claim covers losses only and sent chat screenshots. They say Gamdom first promised to put things right if the evidence held up, then said it could not find the chats and hinted they might be altered.
- 2026-10-13The mediator agreed one screenshot seems to show a VPN tip, but said Casino.guru does not chase refunds of losses in restricted-country cases, only winnings taken over location. The complaint was closed.
Rejected
Casino.guru does not handle refunds of losses in restricted-country cases; any repayment is up to Gamdom.
What Has (and Hasn't) Helped
Nothing within Casino.guru: its rules exclude refunds of gambling losses, even when staff seemed to encourage play. A claim like this needs a court or a regulator. Mediators step in on location cases only when winnings are held back.