What Happened
A player says they joined Instant Casino on 23 July 2025, cashed out €1,000 after a delay, and won more on slots, baccarat, roulette and tournaments. A €1,400 withdrawal was cancelled for ID and address checks, which the player says they passed before sending it again. On the morning of 30 July, they say, the casino closed the account and kept the €3,500 balance, giving no reason beyond a link to its terms.
How It Developed
- Complaint opened with the closure email, the emails confirming verification, tournament results and moderator chats.
- The player asked the casino to name the rule they broke and the mediator to help get the balance back.
- The mediator asked the casino for an update and warned the case would close as unresolved without one.
- No reply from the casino appears, and the complaint is listed as unresolved.
Unresolved
The casino did not reply on the page, and nothing shows the €3,500 was returned.
What Has (and Hasn't) Helped
Nothing worked: the casino never replied on the page. Keep the email that confirms your account is verified, since it shows you did what was asked, and take winnings out in smaller steps as you go.