What Happened
A player from the UK says Instant Casino approved a withdrawal of about €1,700 on 1 November 2024 that never reached them. The player had switched banks, and says the old bank confirmed it bounces incoming international transfers back to the sender once an account is closed. They say the casino insisted the money had been sent, would not run a trace with its own bank, and later moved to close the account.
How It Developed
- 2024-11-12Complaint opened after a week of being told to wait for an email.
- 2024-11-14The player explained the bank switch, said neither bank could see the money, and asked the casino to pay to the new account.
- 2024-11-20The mediator asked for the bank and casino correspondence; the player said the casino had at last contacted its bank and asked to keep the thread open.
- 2024-12-04The player said the casino had now sent transaction numbers but still would not trace the payment, and that the account was being closed.
- 2024-12-06A resolver invited Instant Casino to say when the returned money would go to the new account; the casino was given an extra week.
- 2024-12-23No reply came. The mediator closed the case as unresolved and suggested the Anjouan Gaming Authority.
Unresolved
Instant Casino never answered the mediator about a €1,700 payout sent to the player's closed bank account.
What Has (and Hasn't) Helped
Nothing resolved it; the casino never answered the mediator. The practical point is upstream: update your payout bank details before requesting a withdrawal, because a transfer to a closed account can sit between two banks with nobody willing to trace it.