What Happened
A player from the Netherlands says Instant Casino voided €1,000 that was showing as withdrawable and removed another €200 from the balance without producing any game logs. According to the player, all wagering was complete, the bonus balance stood at zero, and the casino offered a €30 non-withdrawable bonus in place of the money and ignored a formal complaint.
How It Developed
- 2026-07-27Complaint opened asking for the €1,000, the €200 back, full logs and a proper account closure.
- 2026-07-28The mediator asked which bonus had been played, whether the casino had emailed a reason, whether KYC was done and which games were played, and noted no screenshots were actually attached.
- 2026-08-04No reply, so the timer was extended by a week.
- 2026-08-11The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player never answered the mediator's questions about the bonus and evidence. It can be reopened.
What Helped
Nothing was examined; the player listed screenshots but never sent them. Attach the evidence when you file, and be ready to say exactly which bonus was active before the win, because that is the first thing a mediator checks in a voided-winnings case.