What Happened
A Canadian player says Mega Dice confiscated about $3,000 in free-spin winnings because some early bets went over the $5 maximum. They say a site pop-up had promised they could keep the winnings if they lowered their stakes, and they did. The player later narrowed the complaint to the weekly net-loss cashback, which they say was refused as if they were in profit, though the confiscation left them with a loss. Mega Dice said the winnings were removed for a terms breach and re-credited the bonus as goodwill.
How It Developed
- Complaint opened over both the confiscation and the refused cashback, worth about $100.
- The mediator asked how the free spins were structured; the player said five separate bonuses were played back to back.
- The resolver said casinos are usually advised to pay when over-sized bets did not affect play, found no published cashback rules, and invited Mega Dice to explain its calculation.
- Mega Dice replied that the player broke the terms and that evidence had been sent privately; the mediator later confirmed it showed several $20 bets, including a winning one.
- The player accepted the loss of the winnings and asked for the case to focus only on the cashback.
- After repeated reminders the casino stopped answering, and with the player's agreement the case was closed as unresolved with the value set at $100.
Unresolved
Mega Dice stopped replying before explaining why no cashback was due; the max-bet confiscation itself was not overturned.
What Has (and Hasn't) Helped
Checking the bet log settled the max-bet question against the player. The cashback point never got an answer: Mega Dice went silent once the mediator asked how the weekly figure was worked out.