Account Blocked: $38,000 at MetaWin

StatusUnresolved

Amount$38,000

Player—

Opened2026-08-23

Resolution time—

What Happened

A player says MetaWin blocked their account, which they sign in to with a crypto wallet, and they can no longer log in. They say about $38,000 was left in the balance and that their betting history shows the winnings were fair. According to the player, support sent only automated replies and would not explain the block or pay out.

How It Developed

Complaint opened. The player says they attached proof of the balance, their transaction and betting history, and support chats.
The mediator asked MetaWin for an update and warned that silence would close the case as unresolved and lower its rating. No reply from MetaWin appears.

Unresolved

MetaWin did not reply on the page, and nothing shows the $38,000 balance was paid out.

What Has (and Hasn't) Helped

Nothing so far: the casino did not answer the mediator. On a site where you log in with a wallet, save screenshots of your balance and history early, because a lockout can cut you off from your own records.

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