Confiscated Winnings: dispute at MyStake

What Happened

A player from the UK says they opened a MyStake account on 7 October 2026, deposited £150 and won a large sum they have not named. When they tried to withdraw and verify, they say, they were told to contact support, which cited rules 9 and 10 and said they had held an account before. The player says they used no bonus and signed up with their real details, and that the account was accepted without question until the win.

How It Developed

• 2026-10-12Complaint opened. The player asked for help getting the winnings paid.
• 2026-10-13The mediator asked when the earlier account was closed, whether any bonus was taken on either, and for the casino's messages; the player said they had emailed MyStake for details of the other account and heard nothing yet.
• 2026-10-20The case went to a resolver, who invited MyStake to explain why the winnings were voided and to send its evidence.

What Has (and Hasn't) Helped