What Happened
A player from Brazil says MyStake blocked their account so they could no longer bet, deposit or withdraw, even though their documents were in order and KYC was complete. They wanted to take out a balance of about 479 BRL and say the support chat never answered them. Nothing further was confirmed.
How It Developed
- 2026-09-26Complaint opened about a blocked account with a small balance inside.
- 2026-09-28The mediator asked whether the player could still log in, whether they had withdrawn successfully before, and whether a bonus had been active.
- 2026-10-05No reply, so the deadline was extended by a week.
- 2026-10-12The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player never answered the mediator's opening questions, so MyStake was not asked about the 479 BRL. It can be reopened.
What Helped
Nothing was tested; the casino was never contacted. Answer the mediator's first three questions in one go: can you log in, have you cashed out before, and was a bonus active. Without those, a complaint goes nowhere.