Account Blocked: €657 at Rakebit

StatusRejected

Amount€657

PlayerSpain

Opened2026-09-16

Resolution time8 days

What Happened

A player from Spain says Rakebit limited their sports betting soon after sign-up, so they finished the required rollover on casino games and asked for a crypto withdrawal. Chat said all was fine, but a day later they were locked out and an email cited the casino's anti-fraud rules. The player says the email listed many possible offences without naming theirs, that KYC was never requested, and that deposit and winnings are both held. Rakebit said it never acts without a valid reason and emailed its evidence to the mediator.

How It Developed

2026-09-16Complaint opened; an earlier attempt had been turned away as a sports-betting matter.
2026-09-17The mediator asked about verification, bonuses and the casino's messages. The player said no KYC was ever requested, no bonus, and forwarded the emails.
2026-09-24A resolver invited Rakebit to explain. The same day the casino said the closure followed a terms breach and that proof had been emailed.
2026-09-24Hours later the mediator said the evidence showed a breach of the terms and the request could not be approved.

Rejected

The mediator found a terms breach in Rakebit's private evidence; €657 in deposit and winnings stays held. The rule was never named publicly.

What Has (and Hasn't) Helped

Nothing. The thread never names the rule that was broken; the ruling came within hours on evidence seen only by the mediator. Ask the mediator to say at least which category of breach the casino proved.

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