What Happened
A player from Serbia says Rollbit limited their account as soon as they asked to withdraw. They passed verification, said they had no other accounts, and agreed to a video call with compliance. Rollbit's legal team then wrote that it had acted under its anti-money-laundering duties, that the matter was closed, and that the player was no longer welcome. The listing puts the unpaid amount at $1,000.
How It Developed
- 2026-03-09Complaint opened, with Rollbit's closing email pasted in.
- The mediator explained that payouts can take days or weeks and asked the player to wait at least 14 days, then asked for an update.
- The player said the money never came and that Rollbit had blocked the site on both of their devices.
- 2026-03-30The mediator closed the case without contacting Rollbit, citing more than 20 earlier complaints it had ignored, and advised players to stay away from the casino.
Unresolved
Casino.guru did not contact Rollbit because it ignores complaints; the player reports the $1,000 was never paid.
What Has (and Hasn't) Helped
Nothing did. Rollbit does not answer Casino.guru, so mediation there goes nowhere. Keep the casino's emails and your verification records and send them to its licensing authority instead.