What Happened
A player from Canada says Rollbit blocked their first withdrawal, $282 from a $782 balance, after they passed Level 3 verification. According to the player, support kept pressing them to name other accounts tied to theirs. They say they have only one account and that Rollbit never showed any proof.
How It Developed
- 2025-04-22Complaint opened. The player says they made 11 deposits worth over $800 from their own wallet, starting the day they joined.
- The player told the mediator they never used a shared or public connection, and sent a screenshot showing all three verification levels done.
- The mediator asked Rollbit for details of the suspected extra accounts and gave it 7 more days.
- 2025-05-20Rollbit never answered. The case was closed and the player was pointed to the Anjouan Gaming Authority.
Unresolved
Rollbit never answered the mediator, and the player says the $782 balance stayed blocked.
What Has (and Hasn't) Helped
Nothing worked through Casino.guru, because Rollbit did not answer. The mediator's advice was to file with the Anjouan gaming regulator, which has more power over the casino.