What Happened
A player from Croatia says Rollbit blocked withdrawals on their account, even though earlier cashouts had gone through without trouble. The player says the casino made accusations they could not make sense of. They told the mediator the account was verified, no bonus was used, and nobody they know plays there.
How It Developed
- 2023-10-14Complaint opened about a $630 balance that could not be withdrawn.
- 2023-10-24A resolver asked Rollbit why the player could not withdraw.
- 2023-10-31No reply came, so the casino got 7 more days.
- 2023-11-08Closed unresolved. The mediator suggested a complaint to the Curaçao regulator, with login details, a description and supporting files.
Unresolved
Rollbit never answered the mediator, and the reason for the withdrawal block was never stated.
What Has (and Hasn't) Helped
Ask the casino in writing to name the exact rule it says you broke. Without that, neither a mediator nor a regulator has much to work with, and here Rollbit never answered at all.