What Happened
A player from Finland says Rollbit disabled their account while about 2,200 USDT in withdrawals was pending. According to the player, the casino first said they had a second account, then pointed to its anti-money-laundering duties, and finally said the funds were forfeited for a terms breach without naming the rule. The player says they passed KYC level 4, used no bonus and have only one account.
How It Developed
- 2026-07-28The player asked to withdraw about $2,200. The request stuck at a status telling them to contact support.
- Complaint opened. The player told the mediator they bet mostly on sports with some slots, and admitted using a VPN, though not, they say, to run more than one account.
- 2026-08-13The player reported that Rollbit support now called the account permanently banned and the funds forfeited for a terms breach. The player still did not know what became of two pending withdrawals, $1,400 and 812 USDT.
- 2026-08-13The mediator closed the complaint as unresolved without asking Rollbit, saying the casino had more than 30 earlier complaints closed for not responding. It pointed the player to the Curaçao gaming regulator.
Unresolved
Rollbit has a record of not answering the mediator, so it was never asked. The player says the 2,200 USDT was declared forfeited.
What Has (and Hasn't) Helped
Nothing worked: Rollbit does not take part in Casino.guru mediation, so the remaining route is a complaint to its regulator in Curaçao. The player also said they used a VPN; many casino terms ban that, so check the rules before you play.