What Happened
A player from South Korea says Rollbit put a 2,980 USDT withdrawal on hold in July 2026, asked whether they had ever used a second account, and then disabled the account with about 2,633 USDT more still in the balance. The player says the compliance team ended its review on 3 August, citing internal rules and anti-money-laundering reporting duties, but never said what would happen to the money.
How It Developed
- 2026-07-16The withdrawal went to pending and the player was told to contact support, they say.
- The player says they mentioned a possible old login through a crypto wallet, offered a video identity check, and were then locked out.
- 2026-08-03Rollbit told the player the review was over and they were no longer welcome. The player says their request for the money that day went unanswered.
- 2026-08-19The player told the mediator they played slots, live games and sports bets, with no bonus beyond standard rakeback.
- 2026-08-25The mediator closed the case as unresolved without waiting for Rollbit, because more than ten earlier Rollbit complaints had gone unanswered.
Unresolved
Rollbit ignores Casino.guru, so the case closed without its side. The player still has no access to the 5,612.94 USDT.
What Has (and Hasn't) Helped
Nothing worked through this channel: Casino.guru now closes Rollbit complaints quickly because the casino ignores it. Keep every email and screenshot of the pending withdrawal and the compliance decision, since any other route will need them.