What Happened
A player from Buenos Aires says Rollbit switched off their withdrawals and accused them of running more than one account, which they deny. They say they deposited about $200, grew it to around $600 on sports bets, and were blocked when they tried to cash out, even after passing verification up to level 3. Rollbit still let them play, and the player says the balance later reached about $5,000 on slots.
How It Developed
- 2026-05-30Complaint opened. The player said emails to Rollbit got long, generic answers, then a referral to its legal team, then silence.
- 2026-06-01The mediator asked about other accounts in the household or on the same IP address, VPN use, and bonuses.
- 2026-06-01The player said no to all three. They added that they sometimes played on their phone using mobile data when away from home.
- 2026-06-05The mediator closed the case without contacting Rollbit, citing more than 25 earlier complaints the casino never reacted to, and referred the player to the Curaçao regulator.
Unresolved
Rollbit does not respond to Casino.guru, so the mediator closed the case without hearing the casino.
What Has (and Hasn't) Helped
Nothing changed. One lesson: the player says they kept playing while withdrawals were frozen, so the sum in dispute grew from about $600 to $5,000. Stop playing once a casino blocks cash-outs, and take the dispute to the casino's regulator.