What Happened
A player from Lithuania says Rollbit froze about $2,450 in pending withdrawals, had them redo full KYC, accepted the documents and then disabled the account anyway, with no explanation for over a month. The player says the money came from sports betting only, with no bonus. The opening complaint is private.
How It Developed
- Complaint opened (private). The mediator asked which products the player used, whether KYC was done before the block, and whether a bonus was involved.
- The player answered: sports betting only, KYC passed twice, no bonus.
- The next day the mediator closed the case, saying Casino.guru lacks the expertise to judge a block that followed sports betting, while stressing this did not mean the complaint was unjustified.
Rejected
Rejected as out of scope — Casino.guru would not judge a block tied to sports betting; nobody ruled on the merits.
What Has (and Hasn't) Helped
Nothing was tried with Rollbit. Casino.guru backs out of disputes that come from sports betting, so take a sportsbook-only case to a sportsbook complaint service or the licensing body instead.