KYC & Verification: dispute at Roobet

What Happened

A player says Roobet refused every document they sent for its Level 3 address check and Level 4 source-of-funds check: electricity, water and internet bills, then a Brazilian income tax return, income statement and bank statement, all turned down almost instantly with no explanation. The account was not restricted at the time; the player filed early because they feared their funds would be frozen later, as had happened to another user. They offered to screen-record the documents being generated on official sites and asked which Brazilian papers Roobet will accept.

How It Developed

• 2026-05-25Complaint opened about repeated document rejections on an account that was still open.
• 2026-05-26The mediator asked whether the account was blocked, which games were played, whether a bonus was involved, and for the support conversations.
• 2026-06-02No answer came, so the deadline was extended by a week.
• 2026-06-09The complaint was closed because the player stopped responding. It can be reopened.

What Helped