Crypto Casino Complaints / Roobet
Roobet: The Complaint Record
26 cases on file · $0 in dispute
7.8High
We have 26 cases on file for Roobet, from AskGamblers (14) and Casino.guru (12), filed between May 2021 and October 2026.
Most are about withdrawals held in what support called a routine review or a random check, often large ones: $250,000, $190,000 in ETH, about $111,000 and $20,000 in USDC. Players say live chat gave no reason or time estimate, and that most of these payouts came through soon after a complaint. In one, a $22,800 payout arrived, but Roobet kept live casino games blocked, citing a clause in its terms.
Where Roobet kept money, it pointed to linked accounts or collusion, and in 3 cases the mediator accepted its private evidence. A player from Quebec says about C$20,000 disappeared after Roobet suspected card counting; that case is still open.
Players with Brazilian documents describe proof-of-address and source-of-funds checks that refused paper after paper, in two cases.
In short: in the cases on file, Roobet often held big payouts in reviews it didn't explain, then paid after a complaint; where it kept money, mediators accepted evidence the public can't see.
The Good News in the Cases
- Paid large held withdrawals, up to $250,000, soon after a complaint in several cases
- Credited a missing ₹2,000 UPI deposit within days of the complaint
The Bad News in the Cases
- Held big withdrawals in a routine review with no reason or time estimate, in several cases
- Kept balances in 3 cases on private evidence of linked accounts or collusion
- Kept refusing source-of-funds documents in two cases involving Brazilian players
- Two 2021 cases ended unresolved: an account closed for unnamed irregularities and Crash bets the player says they didn't place
Why 7.8 — "High"
- 20 cases have a final result: 13 ended with the player paid, 5 were rejected by a mediator who found the casino followed its rules, and 2 ended unresolved.
- When the player was paid, it took about 6 days (middle of the range).
- 5 cases the player dropped and 1 open case don't count yet.
By issue category
Complaint Categories
Account Blocked→Confiscated Winnings→Deposit Issues→KYC & Verification→Other Disputes→Withdrawal Issues→All case files
Cases on Record
Roobet: Withdrawal Issues · $900A player from Poland says Roobet showed a bank withdrawal of about $835 as sent, then marked it rejected, and this happened three times in a row. Resolved Roobet: Deposit Issues · ₹9,998.86
A player says two deposits of about ₹5,000 each, ₹9,998.86 in all, went through on their side but never appeared in their Roobet balance. Rejected Roobet: Deposit Issues · ₹2,000
A player from India says they paid ₹1,999.75 by UPI in the PhonePe app for a ₹2,000 Roobet deposit on 21 September 2026. Resolved Roobet: Withdrawal Issues · $20,000 (in USDC)
A player who says Roobet invited them to play as a VIP asked to withdraw about $20,000 in USDC, most of their balance. Resolved Roobet: Account Blocked · about 2,000 USDT
A player says Roobet kept their account under review for over a week, with support telling them to wait, and then locked it. Rejected Roobet: Withdrawal Issues · $22,800
A player from Finland says a hacker took over their Roobet account. Resolved Roobet: Withdrawal Issues · $14,000
A player from Turkey says they made five Solana deposits worth about $14,900 on 3 and 4 September 2026, played fast and ended up about $1,000 down. Resolved Roobet: Withdrawal Issues · 14,000 NOK
A player from Norway complained that a Roobet withdrawal of about 14,000 kroner had not arrived. Abandoned Roobet: Withdrawal Issues · $4,536
A player from India says a $4,536 withdrawal requested in early September had not arrived, and live chat would only say the account was under review. Resolved Roobet: Withdrawal Issues · 1,800 USDT
A player from Brazil says Roobet had been sitting on a 1,800 USDT withdrawal for more than three days even though verification was finished. Abandoned Roobet: Confiscated Winnings · about C$20,000
A player from Quebec says that after about a week of winning at Roobet's live blackjack tables and cashing out often, a routine C$8,000 withdrawal went into review, and 12 hours later the whole balance was gone. Ongoing Roobet: Withdrawal Issues · $190,000 (in ETH)
A player from Vietnam says four withdrawal requests worth $190,000 in ETH were stuck in processing, and none of them produced a transaction hash. Resolved Roobet: Withdrawal Issues · 4,940.19 USDT
A player says a 4,940.19 USDT withdrawal sat in processing for a long time without a transaction hash. Resolved Roobet: Withdrawal Issues · $250,000
A player from Mexico says two withdrawals of $200,000 and $50,000, requested about half an hour apart on the same night, were taking a long time. Resolved Roobet: Withdrawal Issues · 649 USDT
A player from Brazil says Roobet's verification dragged on through more than fifteen photo uploads before finally being approved, and that when they then tried to withdraw 649 USDT the site showed a message saying the feature was turned off. Abandoned Roobet: Account Blocked · $466
A player from Nigeria says both the casino and sports sections of their Roobet account were switched off without warning after about a month of play. Resolved Roobet: Account Blocked · amount n/a
A player from Tunisia says Roobet banned their current account from chat because an earlier banned account was linked to them, but would not say which account that was. Rejected Roobet: Confiscated Winnings · 3,281 USDT
A player from Nigeria says Roobet voided their live blackjack winnings and kept a balance of 3,281 USDT while leaving the account open for other games. Rejected Roobet: Withdrawal Issues · €2,084.69
A player from Iceland says Roobet sent a SEPA withdrawal of about €2,085 on 3 June, their bank refused it and returned the money two days later, and the funds then sat unclaimed with the casino's payment processor. Resolved Roobet: Account Blocked · 1,100 USDC
A player from Greece says they asked Roobet to pay out their balance and close the account for good, and the casino shut the account at once with about 1,100 USDC still inside. Resolved Roobet: KYC & Verification · amount n/a
A player says Roobet refused every document they sent for its Level 3 address check and Level 4 source-of-funds check: electricity, water and internet bills, then a Brazilian income tax return, income statement and bank statement, all turned down almost instantly with no explanation. Abandoned Roobet: KYC & Verification · 7,814 BRL
A Brazilian player says Roobet accepted their first three verification steps but kept refusing everything at Level 4, the source-of-funds stage: payslips, tax filings, bank statements, income statements and a company balance sheet naming them as a partner. Abandoned Roobet: Withdrawal Issues · $111,000
A player says earlier Roobet withdrawals had arrived within minutes, but a large one had been pending for a day or two. Resolved Roobet: Confiscated Winnings · $22,379
A long-time VIP player says Roobet invited them back, they deposited a five-figure sum and won within a couple of hours. Rejected Roobet: Other Disputes · $3,197
A player from Greece says they deposited about $1,071 in Bitcoin on 18 September and won more than $3,000. Unresolved Roobet: Account Blocked · amount n/a
A VIP player says Roobet emailed them on 18 May 2021 to say their account would be closed because irregularities had been found. Unresolved