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Crypto Casino Complaints / Roobet / KYC & Verification

Roobet: KYC & Verification

1 of 4 cases ended in the player's favour; 3 closed without a reply.

4 cases on file about Roobet's verification. Three involve players with Brazilian documents.

Two say Roobet refused every proof-of-address or source-of-funds paper they sent, from utility bills to tax returns and payslips; in one, an agent hinted a payslip looked like an online template.

In that case, Roobet later confirmed the last level was passed but limited payouts to crypto. The third says verification took more than fifteen photo uploads, and then withdrawals showed as switched off.

All three closed when the players stopped answering. In the fourth, a $14,000 payout came through soon after the player finished KYC and filed a complaint.

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Case files in this category — click a tag to filter

Cases

2026-09-09 Roobet: Withdrawal Issues · $14,000
A player from Turkey says they made five Solana deposits worth about $14,900 on 3 and 4 September 2026, played fast and ended up about $1,000 down.
Resolved
2026-08-17 Roobet: Withdrawal Issues · 649 USDT
A player from Brazil says Roobet's verification dragged on through more than fifteen photo uploads before finally being approved, and that when they then tried to withdraw 649 USDT the site showed a message saying the feature was turned off.
Abandoned
2026-05-25 Roobet: KYC & Verification · amount n/a
A player says Roobet refused every document they sent for its Level 3 address check and Level 4 source-of-funds check: electricity, water and internet bills, then a Brazilian income tax return, income statement and bank statement, all turned down almost instantly with no explanation.
Abandoned
2026-05-24 Roobet: KYC & Verification · 7,814 BRL
A Brazilian player says Roobet accepted their first three verification steps but kept refusing everything at Level 4, the source-of-funds stage: payslips, tax filings, bank statements, income statements and a company balance sheet naming them as a partner.
Abandoned