Crypto Casino Complaints / Roobet / KYC & Verification
1 of 4 cases ended in the player's favour; 3 closed without a reply.
4 cases on file about Roobet's verification. Three involve players with Brazilian documents.
Two say Roobet refused every proof-of-address or source-of-funds paper they sent, from utility bills to tax returns and payslips; in one, an agent hinted a payslip looked like an online template.
In that case, Roobet later confirmed the last level was passed but limited payouts to crypto. The third says verification took more than fifteen photo uploads, and then withdrawals showed as switched off.
All three closed when the players stopped answering. In the fourth, a $14,000 payout came through soon after the player finished KYC and filed a complaint.
Case files in this category — click a tag to filter