What Happened
A player from Turkey says they made five Solana deposits worth about $14,900 on 3 and 4 September 2026, played fast and ended up about $1,000 down. Their $14,000 withdrawal then hit an error, and support said KYC was needed. Four days after finishing KYC the money was still held, and live chat only said the case had been passed on.
How It Developed
- Complaint opened. The player listed each deposit with its time and asked for a status, a reason for the hold and a release date. They also said they had been chasing losses.
- The casino said the withdrawal had been going through routine checks and was now verified and paid. It added that its safer-gambling team had contacted the player about worries raised in the complaint.
- The player confirmed the money had arrived and asked for the case to be closed.
- The mediator closed the complaint as resolved.
Resolved
The casino verified and paid the $14,000 withdrawal, and the player confirmed the money arrived.
What Helped
Finishing KYC first and then filing a complaint that listed every deposit by time and amount got a fast answer: the casino approved the payout soon after. If you notice you are chasing losses, ask the casino for a break or self-exclusion before you deposit again.