What Happened
A player says Shuffle blocked their account without giving a reason and has not answered any of their emails. The player wrote the complaint in Spanish and did not give an amount.
How It Developed
- Complaint opened about the blocked account and the casino's silence.
- The mediator asked whether the money came from casino games or sports bets, whether Shuffle gave any reason, and whether KYC was done before the block.
- 2026-10-18The player answered the questions; that reply is awaiting moderation and is not public yet.
Ongoing
The player's answers are waiting for review. Shuffle has not given its side.
What Has (and Hasn't) Helped
Too early to tell. The mediator's first questions show what counts in a closure case: what you played, whether you passed KYC, and anything the casino said in writing. Have those ready.