What Happened
A player from Norway says Shuffle banned them out of the blue, and that their VIP host blocked them when they asked why. They had held the account for around two years and were not sure of the balance, putting it somewhere between 20 and 500 dollars. Shuffle said the account was tied to several accounts on the platform, against its one-account rule, and sent its evidence to the mediator. The player denied ever opening another account, but wondered whether sending money to other users while streaming could have caused the link.
How It Developed
- 2026-06-07Complaint opened. The mediator asked about verification, how long the player had been active, what games they played and how much was left in the account.
- 2026-06-09Shuffle replied that its investigation linked the account to multiple accounts, cited its one-account clause and said the restriction would stay.
- 2026-06-10The player said they owned a single account in their own name and asked whether paying other users could explain the link.
- 2026-06-18The mediator said it was reviewing the casino's evidence outside the thread.
- 2026-06-25The mediator rejected the complaint as unjustified, finding the multiple-account breach supported by the evidence.
Rejected
The mediator reviewed Shuffle's evidence and agreed the account broke the one-account rule.
What Has (and Hasn't) Helped
Nothing for the player: the mediator accepted Shuffle's multi-account evidence. If you tip or transfer money to other players, be aware that casinos may read shared payment details as a link between accounts.