Account Blocked: $65 at Shuffle

StatusOngoing

Amount$65

PlayerArgentina (Buenos Aires)

Opened2026-10-18

Resolution timeopen

What Happened

A player from Buenos Aires says they can no longer log in to Shuffle because the account shows as blocked. About $65 of their own money was in it. The player says they were never asked to verify and used no bonus.

How It Developed

Complaint opened with a short note that the account is blocked.
The mediator asked about the games played, verification, the $65 balance and any bonus.
The player said no one had asked for verification, the balance was about $65 and no bonus was used.
Waiting for the mediator's next step.

Ongoing

Waiting for the mediator to take the case to Shuffle. No reason for the block is known yet.

What Has (and Hasn't) Helped

Too early to tell. Shuffle has not been asked for its side yet, and no reason for the block is known.

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