What Happened
A player from Misiones, Argentina says Shuffle blocked their account out of the blue: one day the login simply failed, with no warning and no reason given. They say they broke no rules and offered to go through any verification needed. The listing puts the amount at stake at 120,000 ARS. Nothing else about the balance or any pending withdrawal was ever confirmed.
How It Developed
- 2026-09-18Complaint opened asking Shuffle to explain the suspension and restore access.
- 2026-09-21The mediator asked whether the 120,000 ARS was still in the account, whether it was real or bonus money, when access was lost, which games were played and whether KYC was done, and asked for the casino's messages.
- 2026-09-28No reply, so the timer was extended by seven days.
- 2026-10-05The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player never answered the mediator's first questions, so Shuffle was not asked why the account was blocked. It can be reopened.
What Helped
Nothing was tested. The mediator's checklist is the useful part: say what balance is locked, whether it is real money, whether you had passed KYC and what the casino told you. Answer those in your first reply and the case can go to the casino within days.