What Happened
A player says a withdrawal of about 189 USDT, requested from Shuffle on 3 October 2026, went into review. Next came level 2 and level 3 checks plus a face scan, and the player says they completed all of them. After that, according to the player, the casino went quiet, and its AI live chat only pointed to email.
How It Developed
- 2026-10-03The player asked to send about 189 USDT to a crypto wallet. The request went into review.
- Complaint opened after the checks were done and emails got no answer. The status had moved on to processing.
- Shuffle told the mediator it had acted under its rule of one account per person, and sent its evidence privately.
- The player said it was now up to the mediator to weigh that evidence, and offered more documents.
- The mediator found Shuffle had followed its terms and closed the case. It said the player could still turn to a regulator or an ADR body, an outside dispute service.
Rejected
The case was marked resolved, but the mediator sided with Shuffle on its one-account rule. The page shows no payout of the 189 USDT.
What Has (and Hasn't) Helped
Nothing worked for the player: the casino's evidence of a second account went to the mediator in private, and the mediator accepted it. If a casino says you have more than one account, ask it to name the link it found and answer each point in writing.