What Happened
A player says they wagered over $700,000 at Shuffle in about a month, lost about $70,000 at live blackjack, then quickly deposited about $88,000 in SOL from two wallets. They believe this set off an automatic money-laundering flag. The account was limited, so they asked to withdraw the unplayed balance. They say they passed new KYC, a live video check and a proof-of-funds request, then heard nothing after 4 May.
How It Developed
- 2026-05-04The casino asked for proof of funds. The player says they sent proof of wallet ownership and an explanation within an hour.
- Complaint opened after two follow-up emails got no answer. The player asked for a clear status and a realistic timeframe.
- The player said the deposits had sat untouched since 2 May and asked the casino to pay them out or refund them in full.
- The casino said its checks linked the account to multiple accounts. It cited a rule that lets it close extra accounts and freeze or deduct their funds, and kept the account restricted.
- The player said the deposits were never played, that the rule makes deductions optional, and that keeping unplayed money is unfair even if a breach is proven. They said they would accept a ban.
- The mediator, noting that the deposits had been wagered, found the casino had followed its terms and closed the case.
Rejected
The case was marked resolved, but the mediator found the casino followed its terms. The account stays restricted; the page shows no refund of the deposits.
What Has (and Hasn't) Helped
Nothing worked for the player. The mediator accepted the casino's private evidence and said the deposits had been played, which the player denies. If you dispute a hold on unplayed deposits, send the on-chain records that show the coins never moved, and ask the casino to list the bets it says were made.