What Happened
A player from the United Arab Emirates says they took part in a Shuffle promotion during a live stream and were told they would get $2,200. According to the player, only $110 was credited, about 5% of that, with no explanation, and they were then blocked from support chat. They asked the mediator to get an official explanation and the full amount.
How It Developed
- 2026-07-05Complaint opened. The mediator sent the standard note that withdrawals can take up to 14 days and asked the player to wait.
- 2026-07-05The player answered that the issue was not a delay: $110 had been paid instead of the $2,200 mentioned in chat, and support chat was now blocked.
- 2026-07-19The mediator asked for an update after the waiting period.
- 2026-07-26No answer, so the deadline was extended by a week.
- 2026-08-02Closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding; the $2,200 stream promotion claim was never put to Shuffle.
What Helped
Nothing: the case was handled as a late withdrawal and never reached the promotion question. If a streamed promo pays less than announced, keep a recording of the stream and the chat messages naming the amount, and say clearly that it is a bonus dispute, not a delay.