What Happened
A player says they only bet on sports at Shuffle and won about $4,000 betting on tennis, having guessed that one of the players was injured and off form. The player says they finished five or six verification steps, including a face scan, but the withdrawal was still unpaid after 27 days. Support only sent the same automatic replies.
How It Developed
- Complaint opened after 27 days of automatic replies.
- The player later apologised for harsh words, saying the money had been held for over a month with no reason given.
- The player asked twice for news, saying the balance was losing value as crypto prices fell.
- The mediator said it had asked Shuffle for more information and was still waiting, and warned that silence would close the case unresolved. No casino reply appears.
Unresolved
The mediator was still waiting for Shuffle's information in the last visible post. No payout of the $4,200 is shown.
What Has (and Hasn't) Helped
Nothing got a reply from the casino. Keep your messages factual: the date of the request, each check you passed and each answer you got. That record is what a regulator will ask for if the mediator gets no answer.