What Happened
A player from Brazil says they asked Shuffle for a $1,200 withdrawal on 29 May 2025 after finishing five verification steps, and the money never arrived. Live chat told them to write to support by email instead. The player says about ten emails went unanswered, and they believe the casino did not want to pay out in crypto.
How It Developed
- 2025-05-29The player requested the $1,200 withdrawal.
- Complaint opened after about ten emails got no reply.
- The player posted that they wanted the payout, not more status updates.
- Shuffle said its provider was still reviewing the case and it would update the player. The player called that a standard message with no meaning.
- The mediator asked Shuffle for an update and warned that silence would close the case unresolved.
Unresolved
Shuffle only said a provider was still reviewing, and no payout of the $1,200 is shown.
What Has (and Hasn't) Helped
Nothing moved the payout. A promise of an update is not an answer: ask the casino in writing which review is running, who is doing it, and what it still needs from you.