Shuffle: Confiscated Winnings

16 cases on file where Shuffle kept all or part of a balance.

12 rejections rest on evidence Shuffle sent to the mediator that isn't public; in at least 10 of them, Shuffle said the account was linked to other accounts, against its one-account rule.

Players pointed to shared internet at home or in their country, friends on the same connection, or tips sent to other users. One admitted opening a second account to reach support.

In another rejected case, the player confirmed deposits from someone else's wallet and VPN use. Three cases were about how the player played: an exploit claim, cheating on football bets and virtual-machine use.

None ended with the mediator siding with Shuffle, and in one Shuffle kept 0.1 BTC after the mediator called its evidence insufficient.

• Keep one account per casino, and don't open a new one to get support's attention.
• Keep your deposits, payment details and devices separate from anyone you share a connection with — shared networks ended several of these cases against the player.
• Ask in writing which accounts Shuffle says are linked and what links them, and answer each point.
• Deposit only from wallets you own and can document, and don't use a VPN.