What Happened
A player says they deposited $1,000 at Betpanda and placed fewer than five sports bets, on leagues like Serie A and the Champions League, before the account was blocked. After KYC, they were told the odds provider Betby had flagged the account, and the casino kept a balance of nearly $4,000, deposit included. The player denies arbitrage or any other trick.
How It Developed
- Complaint opened. The player asked for the $1,000 deposit first, then the winnings and their bet history.
- The casino said the provider's flags are rarely wrong, that five bets prove little, and that it holds firm proof of a breach. It refused both the winnings and a refund.
- The player asked which terms were broken and asked the casino to show its evidence to the mediator.
- The casino cited its anti-fraud rule against betting methods that get around the house edge, and said it had sent proof to the mediator by email.
- The mediator found no reasonable justification or solid evidence from the casino, closed the case as unresolved and pointed the player to a regulator or ADR body.
Confiscated
The mediator found the casino's evidence lacking, but the casino kept the full $4,000, deposit included.
What Helped
The mediator found the casino had not backed its claim, but that did not bring the money back. The next step is the casino's licensing regulator or an outside dispute service (ADR), with the mediator's finding as support.