What Happened
A player says Betpanda checked their ID and then said their sports betting broke its terms, without naming a rule. The casino gave them 72 hours to withdraw their last deposit and kept the rest, €570 by the player's count. According to the player, the casino later cited its anti-fraud rule and late bets, while the player says every bet was pre-match on Serie A, Champions League and Europa League games at normal odds.
How It Developed
- Complaint opened. The player accepted the closure but asked for the exact rule and the full balance.
- The mediator asked the casino to send its explanation, its evidence and the terms it relied on.
- The player said the casino's answer cited its anti-fraud rule and late bets, with no times, bet IDs or logs. The player denies placing any late bets.
- The mediator asked the casino for an update again, and the player confirmed the amount as €570.
Unresolved
No casino evidence is shown on the page, and the player says €570 is still held.
What Has (and Hasn't) Helped
Nothing on the page moved it. When a casino claims late betting, ask for the bet IDs and the time it says each bet was placed after the event began. Without those, the claim can't be checked.