What Happened
A player who signed up with an Ontario driver's licence and address put 50 CAD into Stake, won 10 more and tried to cash out the 60 CAD. The player says Stake blocked the withdrawal, saying they were in a restricted area and had failed verification. They add that changing the money to crypto through MoonPay didn't work either and that support never answered.
How It Developed
- Complaint opened. The player said Stake took the deposit minutes after sign-up but then refused the payout over location and verification.
- Stake told the mediator the player had withdrawn their full balance.
- The mediator asked the player to confirm, and the player said the withdrawal had gone through.
- The case was closed as resolved.
Resolved
The player withdrew the full balance of about 60 CAD after filing the complaint.
What Helped
Filing a complaint: the full balance came out after the mediator got involved. Check a casino's list of restricted regions before you deposit. Stake told this player their area was restricted even though it had taken the deposit.