What Happened
A player says that in July 2025 they put their whole $500 balance on black in Stake's live roulette, and the ball landed on a black number. Instead of a win, the player says an error about not having enough funds popped up, and the lobby balance showed $499.99. Stake said the game rounds balances, so the bet was refused before the spin and no money was taken.
How It Developed
- 2025-07-14The player says the $500 bet on black was accepted, but the payout failed with an error about not having enough funds.
- Stake support told the player the game provider rounds balances to two decimals, which can cause bets to be refused, and that no winnings were due because nothing was taken.
- In the complaint, the player asked for the game logs to be checked and for $500 to be credited.
- Stake told the mediator the bet was refused before the round began, that no bet ID exists in the history, and that its terms void bets placed without enough funds.
- The mediator found Stake had followed its terms and closed the case, pointing the player to a regulator or dispute service.
Rejected
The case was marked resolved, but the mediator found Stake followed its terms. Stake said the bet was never placed, and the player was paid nothing.
What Has (and Hasn't) Helped
Nothing worked. Stake said the bet was refused before the round and never got a bet ID, and the mediator accepted that Stake followed its terms. If a live game shows an error, take a screenshot right away and check your bet history for an ID before you count the bet as placed.