What Happened
A player says that in March 2022 they placed a multi-bet of about $1,700 in bitcoin on Stake, with a final tennis leg priced at -345. Before that match began, the player says the price on their pick jumped to +425 at Stake and other bookmakers, which they took as proof the first price was a mistake. They asked Stake to void the bet or pay at +425.
How It Developed
- 2022-03-23The player placed the bet. The last leg, a tennis match, was due to start about two hours later.
- The player says they reported the price change to support before the match, and that an agent kept the issue open and told them not to cash out.
- The player says the bet was cashed out only minutes before it would have settled, paying about 0.137 BTC. They claim about 0.496 BTC more, the gap to a +425 payout.
- The mediator asked Stake for a detailed explanation with evidence and warned that silence would close the case as unresolved.
- No reply from Stake appears on the page, and the complaint is marked unresolved.
Unresolved
Stake did not answer the mediator on the page. The player says about 0.5 BTC is still owed.
What Has (and Hasn't) Helped
Nothing worked: Stake did not answer the mediator on the page. If you spot a pricing mistake before an event starts, ask for a void or a fix in writing, and get any instruction from support, such as not to cash out, in writing too.