What Happened
A player from Russia says Stake asked for source-of-funds papers, a payslip and three months of bank statements, and blocked the account as soon as the first payslip went up. About $1,948 was inside, including their own deposits. According to the player, the casino cited a rules breach but never said which rule, never questioned the documents and never asked for anything more. The player says the balance came from sports betting with no bonus.
How It Developed
- 2026-06-28Complaint opened. The player asked for a clear reason, a yes or no on whether the block was permanent, and the steps to get the money back.
- 2026-06-30The mediator asked whether the casino had doubted the documents, what games were played and whether a bonus was involved. The player said sports only, no bonus.
- 2026-07-07The mediator closed the case: because the balance came only from sports bets, Casino.guru said it lacked the expertise to judge the casino's investigation, while stressing it did not consider the complaint unjustified.
Rejected
Casino.guru closed the case without a ruling because the balance came from sports betting; the player says the $1,948 is still held.
What Has (and Hasn't) Helped
Nothing. Casino.guru will not rule on accounts blocked after sports-only betting. If your winnings came from the sportsbook, take the dispute to a sports-focused mediator or the licence holder's dispute route instead.