What Happened
A player from Florida says Wild.io closed their brand-new account a few hours after a 37.82 USD deposit in Litecoin, before a single bet, and support went quiet. Later, according to the player, the casino apologised and said the account was active again, but money was missing and the history showed bets they never made.
How It Developed
- 2026-09-15Complaint opened two days after support stopped answering.
- 2026-09-16The mediator asked whether any play happened before the closure, whether the account was verified and whether a bonus was used; the player said deposit only, no bonus.
- 2026-09-19The player reported the account was back after an apology, but with unknown bets and missing money; the casino had opened another ticket.
- 2026-09-23The mediator asked for screenshots of the disputed bets and whether unauthorised access had been reported to the casino.
- 2026-10-07After a 7-day extension passed in silence, the complaint was closed. It can be reopened.
Abandoned
The player stopped responding before showing the bets they say they never placed. It can be reopened.
What Helped
Nothing was checked: the player never sent screenshots of the bets they disputed. If you see bets you didn't place, change your password, turn on two-factor login, report it to the casino in writing and screenshot the history straight away.