Crypto Casino Complaints / Wild.io / Account Blocked
1 of 9 cases ended in the player's favour; 4 were rejected, 2 closed without a reply and 2 are still open.
9 cases on file where Wild.io blocked or closed an account. Most came after KYC or a video call.
In two, Casino.guru would not judge closures over sportsbook rules on group or opposite betting. In two, Wild.io said the account was linked to another.
The mediator accepted its evidence against a player who had used a VPN, but called it too thin for a player from Italy who passed video checks, and asked Wild.io to pay €4,341.
That case closed when the player didn't confirm a second video call. Other players describe a failed video call, a restricted country and a brand-new account closed before a single bet.
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