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Crypto Casino Complaints / Fairspin / Geo & VPN Disputes

Fairspin: Geo & VPN Disputes

None of the 4 cases has ended in the player's favour; 2 ended unresolved and 2 are still open.

4 cases on file where Fairspin's country or VPN rules decided the dispute.

In an open case over more than 20,000 USDT, a German citizen living in Ireland says Fairspin verified them and paid an earlier withdrawal, then closed the account after a win.

The player says Ireland was added to the restricted list only after the closure. The mediator asked Fairspin to pay, and it called its refusal final.

In two cases, Fairspin says VPN use lets it keep the balance; the mediator said that isn't enough without showing what the VPN got around. In 2020, Fairspin also cited VPN use in a self-exclusion case.

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Case files in this category — click a tag to filter

Cases

2026-08-04 Fairspin: Account Blocked · about $5,400 (cash, a pending withdrawal and TFS tokens)
A player from Hungary says Fairspin confirmed their KYC in May 2026 and the same day cut withdrawals to $500 a week and removed their right to hold TFS tokens, forcing them to sell down a token balance worth about $10,800.
Ongoing
2026-07-23 Fairspin: Account Blocked · $500 in BTC (plus TFS tokens the player values at about $30,000)
A player who had used Fairspin for almost five years says the account was blocked in mid-July 2026 with no reason given, holding about $500 in BTC, a pending withdrawal of the same size and platform TFS tokens they value at around $30,000.
Unresolved
2026-05-28 Fairspin: Geo & VPN Disputes · 20,000+ USDT
A German citizen living in Ireland says Fairspin verified their account with a German ID and Irish address documents, took four deposits and paid an earlier withdrawal, then closed the account after a win of over 20,000 USDT, saying players from Germany aren't allowed.
Ongoing
2020-08-05 Fairspin: Self-Exclusion Failures · $5,000
A player from Australia says Fairspin kept taking her deposits although her country is on its restricted list, and did not close her account when she told support she had a gambling addiction.
Unresolved