What Happened
A German citizen living in Ireland says Fairspin verified their account with a German ID and Irish address documents, took four deposits and paid an earlier withdrawal, then closed the account after a win of over 20,000 USDT, saying players from Germany aren't allowed. Fairspin says an enhanced compliance check begun on 17 May 2026 found the player ineligible, that both Germany and Ireland are restricted, and that its terms let it void all transactions. The player says Ireland was only added to the restricted list on 16 July 2026, after the closure.
How It Developed
- 2026-05-29The mediator noted Casino.guru steps in on country rules only when winnings are actually confiscated, and asked for the withdrawable balance; the early exchange is private.
- 2026-06-23Fairspin said the closure came from a KYC and AML review, not the win, and that eligibility is the player's responsibility; the player replied that they live in Dublin and chose German nationality openly at sign-up.
- 2026-07-03The mediator asked for proof of Irish residence; the player sent a bank statement to Fairspin, which later confirmed receipt.
- 2026-08-12Fairspin said both countries are restricted regardless of nationality and the account stays closed; the player answered that Ireland was added only after the suspension and sent saved terms, which the mediator put to the casino.
- 2026-10-02After an email exchange, the mediator asked Fairspin twice to pay the remaining balance anyway, saying a country rule enforced only after play doesn't justify keeping winnings; Fairspin called its refusal final on 9 October.
- 2026-10-22The mediator is discussing the case internally before a final decision and extended the timer by 7 days.
Ongoing
Fairspin calls its refusal final; the mediator is deciding internally whether to close the case as unresolved.
What Has (and Hasn't) Helped
Saving a copy of the terms the day the account was closed: it let the player argue that Ireland was added to the restricted list later, and the mediator took that up with the casino. Fairspin still refuses to pay; the mediator has said a country rule enforced only after play doesn't justify keeping winnings.