What Happened
A player from Morocco says 1xBit banned their account minutes after they asked to withdraw a $1,900 balance won on roulette and sports bets. The player says there was no warning, no request for documents and no verification step, only a claim that they had broken the rules, which they deny.
How It Developed
- 2024-10-27Complaint opened: the player said the ban came within minutes of the withdrawal request.
- 2024-10-28The mediator asked how long they had played, which rule was cited and how the balance was built. The player named roulette and sports, but no specific rule.
- 2024-11-04The mediator warned that 1xBit usually ignores Casino.guru and passed the case to a resolver, who asked 1xBit why the account was blocked.
- 2024-11-18After a 7-day extension with no answer, the case was closed as unresolved. The mediator noted 1xBit has no valid license, so there is no regulator to turn to.
Unresolved
1xBit never answered the mediator, and the player says the $1,900 balance stayed locked.
What Has (and Hasn't) Helped
Nothing worked: 1xBit never answered, and with no valid license there was no regulator to escalate to. Check a casino's license and its complaint record before you deposit.