What Happened
A player from Austria says 1xBit blocked their account and cancelled more than 12,000 USDT in winnings, citing only security reasons. The player says the casino let them withdraw their deposits but nothing else. The account was a few days old and unverified, and the winnings came mainly from live games and sports without a bonus.
How It Developed
- Complaint opened. The mediator asked about the account's age, verification, games and bonuses.
- The player said the account was opened on 16 July 2021, was not verified, and no bonus was used.
- The mediator noted it handles casino disputes rather than sports bets but agreed to try, and collected the casino's emails.
- A resolver asked 1xBit why it closed the account and voided the winnings, then gave it 7 more days.
- 1xBit never replied, so the complaint was closed as unresolved.
Unresolved
1xBit never answered the mediator, and the player says the 12,000 USDT in winnings stayed cancelled.
What Has (and Hasn't) Helped
Nothing worked, because 1xBit never took part. The only result was the unresolved mark on the casino's public rating.