Account Blocked: $4,000 (in USDT) at 1xBit

StatusUnresolved

Amount$4,000 (in USDT)

Player—

Opened2022-07-30

Resolution time20 days

What Happened

A player says 1xBit logged them out and closed their account while it held about $3,111 in USDT plus $745 in unsettled bets. They say they had deposited $5,000, never withdrawn and used no bonus. The casino's security team only said a rule had been broken, without naming it. The player points to 1xBit's own promise that a closed account is settled by netting deposits against withdrawals, not by keeping money.

How It Developed

2022-07-30Complaint opened.
2022-08-03The player told the mediator no bonus was used, the anonymous site never asked for verification, and no rule was named.
2022-08-04A second mediator asked 1xBit to explain the closure and the voided balance, then gave it 7 more days.
2022-08-191xBit did not respond, so the complaint was closed as unresolved.

Unresolved

1xBit never replied, so the closure and the roughly $4,000 balance were never explained.

What Has (and Hasn't) Helped

Nothing; 1xBit never joined the thread. Save a copy of a casino's published rules on closed accounts, like the netting promise here, because it is your strongest point if the dispute goes further.

Same issue, other cases

Related Cases

2020-09-01 1xBit: Account Blocked · €3,550
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A player from France says 1xBit blocked withdrawals on the day of sign-up, after about 0.35 BTC deposited had grown past 1.2 BTC. Unresolved 2021-07-20 1xBit: Confiscated Winnings · 12,000 USDT
A player from Austria says 1xBit blocked their account and cancelled more than 12,000 USDT in winnings, citing only security reasons. Unresolved 2023-07-11 1xBit: Confiscated Winnings · 8,000 USDT
A player from Germany says they deposited 2,000 USDT at 1xBit, played slots and grew it to 8,000 USDT. Unresolved