What Happened
A player says they won $3,655 at BC.Game, and the account became temporarily unavailable as soon as they asked to withdraw. Support asked for verification details, which the player says they sent in full. According to the player, the casino then banned the account for good with the winnings still inside.
How It Developed
- Complaint opened. The player asked the mediator to look into the ban and get the $3,655 released.
- The mediator asked BC.Game for more information and warned that silence would close the case as unresolved and lower the casino's rating.
- A casino representative said the team was checking the matter and had asked for it to be sped up.
- After reviewing the evidence, the mediator decided the casino had followed its own terms and closed the case. It pointed the player to the regulator or an outside dispute service (ADR).
Rejected
The mediator found BC.Game followed its terms. The account stays banned and the $3,655 was not paid, though AskGamblers labels the case Resolved.
What Has (and Hasn't) Helped
Nothing got the money released. The mediator saw evidence from the casino and sided with it, but the reasons were not made public. If you disagree with a ruling like this, take it to the casino's licensing regulator or an ADR service, with your verification records and chat history.