What Happened
A player from India says BC.Game cancelled their withdrawal and switched off cashouts while it reviewed the account, which holds about $97,000 in USDT. The player says they used only their own deposits and no bonus, and won most of it on the casino's in-house Crash game after cashouts were already blocked at around $15,000. They add that the account was verified and the KYC approved.
How It Developed
- 2026-09-09The player says they made their last two deposits that day, of 1,997 and 4,000 USDT.
- Complaint opened. The player told the mediator cashouts were switched off at about $15,000 while play stayed open, and that Crash wins a few days later took the balance to about $97,000. They say they had reported faulty slots to support before playing them.
- The case went to a resolver, who asked BC.Game to explain.
- BC.Game said a game provider had flagged possible irregularities and it was waiting for the provider's full incident report. It stressed this was not yet a finding of fraud and promised to share the results with the mediator privately.
- The player, more than six weeks after asking for the payout, asked for a firm deadline. The mediator asked BC.Game to give the case priority.
Ongoing
BC.Game is waiting for a game provider's report on possible irregularities and says no fraud has been established.
What Has (and Hasn't) Helped
Nothing has moved the money yet; everything hangs on the provider's report. If a casino keeps your account in review, ask it in writing what it is checking and by when, and keep proof that you played without a bonus.